SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So light and comfy. can wear them for hours and look lovely !
Heavy pipees! You don't take long. But made qualitatively
Давно хотела приобрести подобные серьги. Прекрасно смотрятся. Очень довольна покупкой. До Марий Эл доставка меньше месяца.
Cool! Neatly packed, good metal, perfectly matte as in the picture, a little bit different, but for this size it's norms. Came for 2 weeks in Novosibirsk
все как в описании,даже лучше
Cool earrings look stylish. To St. Petersburg it was 2 months, but I ordered on holidays, so everything is normal) Made well, but not perfect to eat small bubbles, but they are not particularly visible
Matte, excellent clasp, but heavy .. delivery fast...
exactly like the pictures!! they came after two months but it was worth the wait!!!
Я в восторге. Пришли в объединённой посылке через 3 недели после заказа. Упакованы отлично, обернуты в пупырку, в плотном пакетике внутри, на серьги были одеты резиновые колпачки, чтобы не деформировались. Сами лёгкие, не ощущаются на ушах. Я довольна отношением магазина и самими серёжками.
Earrings fire! Quality is good. Recommend!
Beautiful earrings! Seller recommend! Delivery to Krasnodar 2 weeks)
Very cute! Recommend!
Very nice are opaque
Delivery to Yaroslavl 2 weeks, the track was tracked. Earrings are light and neat. In the sock has not yet tried, but the photos correspond
Very cute and delicate, what if they are big I thought they would be smaller
Nice ones!
These liked the least of all, because. The picture was less matte. The rest of the jewelry really liked. But the color in life is closer to the promotional photo, my camera is a little yellow
Earrings came in two weeks, the parcel was well packed .. I did not communicate with the store... Recommend
Month in Ivano-Frankivsk new mail. I expected not so much volume and weight. Ears sagging. On the photo where the second puncture can be seen as pulls that the second puncture pulls. Except for a photo shoot. So I will not wear it.
Very pretty earrings thank you very much to you store
Never got it, full refund
Dazzling. came within one week
heavy
Excellent quality, and very impressive, nothing to complain about
Cool earrings, metal light, yellow, matte. Made neatly. Our gold is not like, but they look cool. Delivery to Krasnodar region 25 days.