Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Cute earrings, moderately heavy, high quality
beautiful although they weigh a bit
Lovely and i recommend the seller
Delivery is super fast Beautiful earrings There are more beautiful than the photos from the pictures
Beautiful and elegant. I recommend it.
This is not the first time I've bought earrings. I really like them; they are original and beautiful. I recommend them.
This is the best thing i’ve ever bought in a while
The earrings are awesome, delivery was fast, thank you!
I have always been buying these earrings each time they never disappoint
Delivered quickly. Nice, substantial ones. I used them for a necklace with the same beads.
Beautiful
Looks exact, love it
I liked the earrings, they arrived in good condition. I just thought the little balls were too big.
The earring is so classy
Very beautiful wooow😍
Loooove it... beautiful and luxurious feel .. I'm very happy
Very beautiful studs. I bought them to make two pieces of jewelry - earrings with a pearl and a pendant made of two large beads. I deducted one star because the packaging was flimsy and the studs got bent. I'll have to carefully straighten them... They could break. They were folded almost vertically...
They are very nice , love them
Beautiful earrings
very large.
They are so big, I thought they would be smaller of course! In comparison, I attached a smaller earring to show how big they are 😊
I highly recommend this seller. delivery was so fast and neatly packaged!
Nice, bigger than I thought. Still it is nice of good quality
Came througj postal delivery unlike the othet times n it took 6 weeks
Nication with sellers is easy, dismissing it little. In addition, you are protected when you make your purchases. Payment is secure, as well as your purchase. If you are not satisfied, you can return the ar (s) Unwanted articles. I have been practicing this platform for several years and am very satisfied with their offers. Good purchases to you.