Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very cute. Arrived very fast and is small
From the hell we bought it for a daughter of mitzvah and made a gold etched with her name and went out of the particularly different
On the outside the jeweler looks great, inside the quality is 5/10, arrived well the shipping
I found it small, I thought it was bigger, it's the size of my hand
❤ it
Super beautiful I loved comes as the image
These are perfect for my jewelry. thank you
It's amazing, I loved it, perfect size!!!!
bello
Spacious. Very nice. Brings a key. The jewels look good. Is of good size. I recommend it 100%
This beautiful and good material
A box for jewelry in my opinion is mandatory for each having jewelry, both aesthetic and useful to one that uses jewelry on a day day!
Such as the image, very cool, neither small nor big for me. It took 1 week to reach CDMX with choice.
Very nice exlente jeweler arrived in time and shape as said
Ok perfect
It is a beautiful box, as it is appreciated and exact to the description, very good purchase
Simply like the photo, everything arrived right😃
Excellent quality with this I hope that the business will prosper so what is my wife going to start this will give a presentation and category to show the product
Is practical, though small. As seen in the photos Took about 10 days to chili. It is not suitable for hanging chains, rather it is for thin bracelets, because the space for a long chain or thicker necklace is very short. In general, I like it.
b
Is very good❤️ I will love my boyfriend
Good quality
I love it, it has a good size does not take up too much space, cute, spacious and useful.
I loved it, it's the size I expected. Looks good material. Also arrived earlier than indicated
excellent