SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and delivery Thank you
It's fast, looks good.
Looks good and come very quickly.
Nice bracelet as picture👍.. The quality is good👍🥰
Very beautiful and decent Bracelet!
i love it
I really liked the bracelet very nice and baronile just what I was looking for.
I liked... Well
Great item would buy again. Great seller .. great shipping .. great item would buy again. Great seller .. great shipping ..
Good product
One of the highlights of these jewelry is its versatility. Whether worn casually or for a special occasion, each piece effortlessly complements any outfit. The comfortable fit and lightweight feel make it easy to wear throughout the day
I received it in ten days, the Post Office, which is very fast, I took shares and coins, a big deal, it looks good, it's really inconvenient to dress and take off, I'm almost wearing it
Too Beautiful
Arrived 10 days after purchase. Well within acceptable limits. The product is well made. High processing precision! It seems a little smaller than it looks in the photo. (It's narrower in width and thickness) The dimensions are listed properly, so don't forget to try it on yourself to check the size before making your selection!! That's the secret to not making a mistake.
Super nice it looks so good on my bf. Super nice it looks so good on my bf. Super nice it looks so good on my bf
Very durable and resistant. I already have two and this is the third I buy, although I am wrong with the thickness, since I ordered the 8 mm and the ones I had were 5
Received everything in order.
It looks very pretty and is very durable even wetting the, it doesn't get ugly. Very good quality
Good good
Article in accordance with description, it looks like a good metal. Good price.
Very good.
Excellent 100 percent orgeel thank you very much for waiting. Very fast delivery very very very very very very very. Very recommend the seller. Thank you very much🙏
Good quality and tailored, I recommend it
super!
Everything is fine