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All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once work started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days excluding 2-5 days processing) has expired. You can do it by sending a message on Contact Us page.