SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived with one of the clasps a bit faulty.
really small and thin, reccomend for a girl or a child
Very good here. Arrived before the scheduled date.
Me gusta mucho mucho muchooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo es marca stainless steel asi Que confío plenamente en que es acero
I love it it's too beautiful thank you
I recommend, very beautiful Great as a gift
Nice necklace, the charm is very nice and the back has something written, it is heavy and feels good quality
I have already asked for it is the second time that I ask for it and it seems very nice
Lovely loved
I just received it I don't know if it will stay as it is. Nice necklace
It came very quickly, looks beautiful👍👍
Thank you very pretty you won a customer .. mrc also for the little gift
good good quality
Cute pendant, often wear separately and in combination with other jewelry. For a long time the socks did not darken. An interesting philosophical text is written on the back
I bought the necklace on September 12th and received it on October 12th. This is the second purchase that I made of the same necklace, this time I bought it for a friend because she was thrilled when she first saw mine, so I decided to surprise her with the same one. Although the necklace is very inexpensive, you can not tell because it looks fancy.
My second buy Thank you seller Amazing necklace
Very elegant!
Suoer cute me
niiiice
Very pretty jewelry
The wonderful item...
Really they are 316L stainless steel nothing happens to them or they are untouched, they do not cause allergy, they are very good, I always ask with this supplier
Perfect I just hope it doesn't rust soon
the product is good and they delivered quickly.
Beautiful