SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as in the photos, arrival super well packed. Nothing to complain about
The box is in excellent condition! Very satisfied with my purchase
It arrived perfect and is just as beautiful as in the photos!!!
Very comfortable. My daughter gave me, and I gave her a different color.
Thank you very much chic box very high quality velvet large capacity comfortable I am also very satisfied thanks for the fast delivery less than two weeks!
Practical loading all the cover.
Fully met her expectations. The fabric is pleasant to the touch, looks strong, the thread does not stick out. Except that the partitions inside are not glued to the bottom, that is, they can be removed at will, I do not know if it is a minus
wow
It's good!
Bigger box than I expected
The box is great, without scuffs, it opens and closes easily
The box for embellishment on the side of the Ministry of Internal and the box for embellishment
Super fast shipping!!! Satisfied with the product) Thank you!
Good day! Cool lovely as the picture velvet. Thank you.
as described, beautiful colour
Very roomy. For a gift the very thing☺
Quality and size satisfied. Nice performance. Everything opens well. I'm happy.
Perfect
Good quality product for the price. Fast delivery. There is no smell, I love it
A very nice and very good quality jeweler at a great price
Love it! And from the price. And from the speed of delivery!
Order reach Permian for 6 days. Quality is good, no flaws, looks very nice. Granddaughter is a delight. Thanks to the store and delivery.
The second time: the first box is from me, second is ordered as a gift. Excellent quality, not stink, excess glue and curved seams no. Did not communicate with. Recommend to buy
Шкатулк looks solidly and spacious. Delivered to your door in about a week. Packed well, made in general too. In one place of fabric and no partition fully glued and one end a staggering. Not critical. The photo has tried to show. Jewelry box left. There are slight odor, no chemical, reminiscent of seaweed. Look at how quickly erode.
Very cool and roomy box. Lightning shipping!