SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent service 100% recommended, I thank the store for the gift he sent me earrings 100% Thanks
Beautiful! And he arrived very soon.
beautiful !!
just ok....expected better....fast though ordered 06/25 arrived 07/16....
Beautiful bracelet. Came with a velvety bag and a silver cleaning cloth. Would recommend this store.
Good quality I recommend
Excellent.
beautiful same as shown in pics delivery.time also reasonable.Almost 1 month I recommend thought I not check for longetivty about Color.Or anything else but it's beautiful first sight but it's not for big arms
Hi. My order came half a month earlier, super fast delivery to Hamburg, DE. I am very satisfied, it looks beautiful on my hand. Thank you so much. I recommend.
Ir is ok. Interested in vienīgi nāca.
It's come to Me within the promised deadline. I 've done several tests to see if it's silver and I 've all come out favorable. I 've put on some bleach and it's getting dark, as you can see at the top of the bracelet. I 've also put it next to a magnet and it hasn't come together. I'm sure it's real silver. Recommended store 100%
Bracelets are great! Good metal, heavy, on the middle hand quite suitable almost without bending. It's not easy to warm up. The effect of aged metal is quality, the pattern is well developed. Look super!
I don't know how much it's silver. Rather, we'll see the spraying when we wear it
Cool, was as expected
They are very nice the products and arrived in two weeks I recommend
Excellent
nice
Compliant and good quality. Delivered quickly
<2en> Megkaptam az árút ,szép köszönöm.
Goodyear
Excellent product! Identical Photos
no 925 marking visible so not sure if its real 925 sterling. bracelet is heavy and looks good so further no complaints
Great product spent recommend
Arrived to Portugal in 1 month and week. Is exactly as the pictures and looks a good material.
Product like the show, looks really Silver, tested with magnet, arrived ahead of time, grateful to noble store, thank you!