Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
All yak in the photo. Rozmir uni. The seller did not work
Very beautiful, with your sachet and cloth gift. Thank you
perfect,were in a bag and also sent a gift, pearl earrings! thank you
quick delivery , the quality is very good aswel, thank you
Garni virobi. I got a yak to wake up at the vicoristan.
I like it❤️
Perfect! Not too big it is recommended to order
I recommend it before purchase👏🏻👏🏻👏🏻🤘🏻🤘🏻🤘🏻
My favorite🤍
Good ring
The ring as the picture. Came in full, well packed. Enough to wear for a month, although I did not wet it in water.
I really really love the ring, they’re good quality and they don’t smudge or anything!!! Would definitely buy again
This ring and this packaging are very cute! The ring is thick and of high quality. I love it!
Delivery to Ukraine 12 days. The ring of yakisha, test in
I arrive 10 days earlier than expected. The ring is very beautiful, light and looks good quality, I hope it lasts with the necessary care
It is very cute, it is good material, I keep it to measure also it is adjustable, it came to me earlier than expected
Ring Duge class on the viglyad. Before them, a service and a garny roast mishchyshychyok for zberigannya)) add a shvidka delivery
All Super! I will describe the product. On the Whiglyad such a self, yak and in the photo! 10/10 selling all the garnies and putting earrings as a gift.
Nice ring
Beautiful🥰
Great quality. The order came in super quick!
Love it
Meadow
Fitting a ring, it came to shvidko just in a bag, I was satisfied with the purchase. I took the embellishment in this store, I am satisfied with it
I'll be able to use a large finger and not be regulated by a bicycle. I came to the city with a Servette and a viglyadal suite for a gift of a purchase.