Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
great quality and the colors is soo good thank you
genial!!
I loved it, and it has a beautiful gold. You don't look like you're wearing any other color.
Very nice ring
Super! Love!
thanks ;)
Thank you for the earrings as a gift
It's just like in the photo, fast shipping and for the price you have it worth buying, I'm satisfied, I like it.
Very good article and I even received small earrings as a gift! Thank you very much
Cute thick
Very nice ring
Am happy with it
Very beautiful and neat!
Ευχαριστω παρα πολυ
Great and very fast. I recommend
Estoy enamorada con este anillo, luce igual que en foto y se ve que es de muy buen material y para el precio está wow! Por el momento aún no se me ha dañado ni nada, muy buena compra
The goods are pre-war, came to shchvidko
Nice hope it doesn't get ugly
Lovely gift!
It came for two weeks) excellent, beautiful, you can twist on your finger for all sorts of things, looks cool. Size is adjustable
Excellent comfortable ring, better than in the photo)), it goes well with gold, looks beautiful on the thumb))
Adjustable rings, good quality as shown in the images. The store gives some earrings with the purchase.
Very good quality rings and the store put some earrings in the package as a gift. What a nice gesture! The rings almost don't change in colour or rust. I have had some of the rings from this seller for half a year and they are still in good condition and not rusty, even though they've been in contact with water. It's not my first order and probably not the last one.
Very good timing to get my order! The description of the items is accurate of the product! Seller recommended! Very satisfied! Very good communication with the store!
Отличное кольцо! Продавец положил в подарок миленькие сережки) спасибо! Все очень понравилось!