Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The only small problem is that it opens easily so easy to lose it
Perfect. Like the picture.
I made my purchase on July 12. My package was received in California on July 22. All of my earrings were received as described with damage or flaws.
Do not rust, really happy 2 th time I order!
Do not rust, really happy 2 th time I order!
Came for a week) small, pretty)) for cartilage
Perfect and does not oxidize.
Fits the store's directions, very happy
I loved it. It's beautiful and super little qurda stuck to the lobe.
Cool) microscopic, the daughter will be perfect. Thank you store!
I like it very much, good quality, I arrive in a month I think. It's smaller than I thought but I loved it as a quieraaaaaaaaaaaaaaaaaaaaa
Super! Je recommande
I have absolutely nothing to complain about this product except that they are just beautiful! I am very happy with the cleanliness of the product which is very well packaged. I received them a week after ordering them which is very fast. The rendering once worn is superb. I'm super happy to have bought them now to see if they blacken over time. I will avoid bathing or washing with it.
Barszo packed carefully shipment, in such plastic pudełeczko. Earrings are even more beautiful than the spodziewałam. Are tiny and very delicate. Have wybitą sample Silver 925. Close the latch so not wyskoczą same with ear. Recommend! I fancy dokupić yet several pairs and obwiesić wearing them whole ears: D
Product very well presented, I arrive super fast before the expected date, I loved it.
Très beau
Second order and always delighted
Exactly as pictured.
As advertised. Lovely earrings. Has a stamp
The earrings look very high, the fasteners are fixed at all. they look beautiful and elegant. They come in a couple!
As described, they are very elegant. The waiting time was not elevated. I recommend the store
I like it very much, it's exactly as I wanted it, I asked for a size of 6x6 and it's small as I wanted it
Super fast delivery (of them weeks batteries) I often order these earrings in different sizes and I recommend!! My favorites
very pleased
Llegó en 2 semanas a chile