Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
A little small.
Perfect I loved it
Arrived all short, yet came pouch, a washcloth p cleaning and a toast
Very beautiful Loved Very fast delivery
Very beautiful, arrived very well packed, super delicate, beautiful.
Very good loved. OBG store
It is beautiful and the best that is adjustable, very nice presentation and very fast shipping, I am happy!
Beautiful and very fine, it comes with a felt bag and a small wipe to clean silver, ideal for gift.
The product is super, I recommend!!! The store put the present, thank you very much!!!
Garne a mile kilce. Sold by the deputy shvidko, diishov before the goods in 21 days. The cat Garna. It came rather nicely packed, in the Rye Plevka, and so those people came to the Yakisny mishchka with a gift. Sale at the spilkuvann, Raja to zamu
The ring is very cool, perfect. This is not the first time I have bought jewelry from this store, for this I can say with confidence that the seller is reliable, the rings do not oxidize, and that's what I have more than 3 years, the only thing that appeared on it is an erased coating on the sides, so it is still running. Recommend!
A beautiful ring! They sealed it in a beautiful little car and put it in a earmark) Daughter❤
It's on the smaller side, very cute and pretty. Thank you for the lovely gift!
Very cute, good for little girls's, piccolino for one finger Women's
Cool, nice design and comes with your flannel to clean the piece. Thank you☺️
Great Ring, very beautiful. Sent with a polishing cloth and packed very nicely.
The garne ring, in the darunkov obhortsi. The next store)))
It is beautiful I love the quality of the very bright ring
Duge Mile, Duge Shvidka Shipping Even a rag for polayrovka and gifts Donka Duzhe is hitched
As described. Thank you. Recommend :) The store gave a bag and a napkin)
They put the michechok and the serviette as a gift!! Ale duzha little killechko for Sobi, maizha for ditina, dog and rozsuvait
Wine in a very nice envelope, of quality, and with a gift
Very high quality and looks beautiful! It came quickly. Happy, I will definitely order something else, thanks to the store, I put a gift of earrings: *
Great Ring! Like everything I bought!!! My finger size is 15,5. Just what you need) this is not the first time I buy jewelry from this store, always satisfied
Beautiful and excellent quality ring% Recommended