Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful finish I have a doubt about the stone which in my opinion not a marine acute.
Really gorgeous. 925 silver. I really recommend it. Arrived much earlier than expected.
Such a wonderful wonder I took another
Very beautiful! Arrived very fast
Lovely. came faster than zapowiadano
LOVELY
The ring is more beautiful than in the image, the color is a very delicate celestial blue. Happy with my purchase, thanks to the store.
Ring, quality and very, very beautiful with aquamarine. I wear it without removing it very camphoric and comfortable. Thank you for the quality product, I love it!!!
Ring beyond praise!!! Just a bomb!!! The stone is as similar as Topaz. Color, tone completely match. Side pebbles with their sparkling only add charm. I really hope that the ring does not darken and does not turn off, although even in this case I will just order one more, I like it very much
very beautiful, I am very satisfied :)
the ring is beautiful, I got the right size, exactly as in the description
Very nice!
Beautiful ring, fast delivery, unfortunately wrong with the size, big
Absolutely perfect. Very good price/quality ratio. Excellent store. The product arrived very quickly. It took exactly 10 days to arrive. The ring is splendid. It's amazing for that price the brightness, the exact fit... very happy.
Beautiful. Thank you
Beautiful
Perfect, store sent the goods fast. Item equal to the ad. Congratulations to the seller. Of trust.
Excellent store; Excellent store service; Excellent and best quality of products; original 925 silver; Honesty seriousness fast shipping as well. I always buy from this store; The very honest seller I have bought many things and will continue to do so.
really beautiful, sturdy material and well made. arrived very early. i love it, thanks
Very nice, exactly reflects the photo of shopping
Is really very beautiful just which as described. Excellent store and very good quality the ring, arrived much earlier than expected. Greetings
best buy of all the purchases I made this time. highly recommend.
Very nice, I loved it .... thanks to the store.
The ring is beautiful, the delivery is fast. Everything is great!
The ring is neat for jewelry does not look like.