SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful finish I have a doubt about the stone which in my opinion not a marine acute.
Really gorgeous. 925 silver. I really recommend it. Arrived much earlier than expected.
Such a wonderful wonder I took another
Very beautiful! Arrived very fast
Lovely. came faster than zapowiadano
LOVELY
The ring is more beautiful than in the image, the color is a very delicate celestial blue. Happy with my purchase, thanks to the store.
Ring, quality and very, very beautiful with aquamarine. I wear it without removing it very camphoric and comfortable. Thank you for the quality product, I love it!!!
Ring beyond praise!!! Just a bomb!!! The stone is as similar as Topaz. Color, tone completely match. Side pebbles with their sparkling only add charm. I really hope that the ring does not darken and does not turn off, although even in this case I will just order one more, I like it very much
very beautiful, I am very satisfied :)
the ring is beautiful, I got the right size, exactly as in the description
Very nice!
Beautiful ring, fast delivery, unfortunately wrong with the size, big
Absolutely perfect. Very good price/quality ratio. Excellent store. The product arrived very quickly. It took exactly 10 days to arrive. The ring is splendid. It's amazing for that price the brightness, the exact fit... very happy.
Beautiful. Thank you
Beautiful
Perfect, store sent the goods fast. Item equal to the ad. Congratulations to the seller. Of trust.
Excellent store; Excellent store service; Excellent and best quality of products; original 925 silver; Honesty seriousness fast shipping as well. I always buy from this store; The very honest seller I have bought many things and will continue to do so.
really beautiful, sturdy material and well made. arrived very early. i love it, thanks
Very nice, exactly reflects the photo of shopping
Is really very beautiful just which as described. Excellent store and very good quality the ring, arrived much earlier than expected. Greetings
best buy of all the purchases I made this time. highly recommend.
Very nice, I loved it .... thanks to the store.
The ring is beautiful, the delivery is fast. Everything is great!
The ring is neat for jewelry does not look like.