SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is beautiful looks quality arrived in the indicated time.
It's okay, it feels quality.
It's okay. Spark a lot.
The rings are in good quality. Quite thick, which makes the size a bit smaller. beautiful rings, thank you!
I arrived Anews than expected, it looks good quality be satisfied
Everything is described!π
Very nice
As described
Are very good. A good quality. Recommended sellerπ
The handle of the Duge class, rozmir pidishov
Super
Lovely stainless steel ring. Does not cause rash. Is not affected by water. Shipping time was very good to Los Angeles. I highly . I would buy it again.
i like it ππ
All the same class, delivery shvidka, yakist vidminna, rozmir pidishov, I will recommend all the friends.
atΔjo per 2 savaites. ok
I like the ring very much, I buy it second. The delivery is fast.
It is a beautiful item ππΌ Super fast shipping. Thank you seller.
The ring is great and the quality is good. I like it very much
received in good shape
My dear seller for Shvidkya and delivery, garne ring, viglyad and yakisty Garna, rozmir vidpovidad, dyakuβ₯οΈππ
Order arrived in perfect condition. Delivery in the stipulated time at the time of purchase. Product identical to that of the descripc
I need to get a ring. I used to support it in bulk. It is gorgeous. I recommend the seller and the store.
My uncle for delivery, Garnet kolochko, rozmir vidpovid, I recommend the seller and the product, I am satisfiedππππππ
In Ukraine for 3 Tizhnya. They made a mistake. Delivered by a shelter. The track was all the way. Rozmir spivpadt.
Beautiful as described. I received it earlier than the time given. recommend. will order again. thank you seller