SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent service.
Offer one. Fast shipping, arrived early. Well packed. Match picture. Thank you.
im really satisfied with the product quality i really like it
Well made, looks nice, I like it.
Bracelet mega super. Made of leather. Basically for one bracelet consist up 4. Thank You and recommend.
Recommend! Bracelet, store, delivery, timing, quality-everything is super. The second time I ordered, and again I was satisfied. Thank you seller.
I loved the product, just like the picture.
Excellent quality, arrived quite quickly.
Very nice and nice quality. The description fits perfectly.
He does very well. It arrives with a small pouch to store it
I loved the product they are good quality and arrived very soon
Llegó relativamente rápido. De buenos materiales, y al parecer buenas terminaciones.
They are beautiful I asked for a detail the person was fascinated very well-framed thanks to the buyer an observation please that 472 deliver improve logistics they are the ones who delay to deliver orders to the houses store ships on time product eye 472 Place batteries with delivery thanks
Good packaging. Very good quality bracelet. I recommend it.
The order came in 2 weeks... Super .... .. Beautiful... Product and store recommend
The goods received, the strap is made of pressed leather. It smells like paint. I hope to air...
Very beautiful piece, very well made. As pictured.
All OK. The goods are According. Delivery to Kiev 3 weeks. Recommend.
Very satisfied, I arrive in less than 15 days to colombia, equal to the photo description.
Thank you very much, excellent
бласлет оказался большим на мою маленькую худую руку, НО в целом не беда самим настроить длину , а сами браслеты невероятно красивые
I arrive super fast, well-framed and very nice. Thanks to the store. I recommend it.
Pretty!!! To see if it holds in time!? Correct shipping time
They are very nice, my partner has been delighted, I highly recommend them, the shipment was fast, in the image it only has the one with the motorcycle design, the other had them from before
good