Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Thanks
The ring is very beautiful! Only I didn't guess with the size. I will order more
Fit perfectly
Beautiful, 16,5 took 9
After two weeks the stones are in place, and the metal began to turn pink, in the photo you can see.
Cool ring on my nameless (Russian size 17) just right
ChicThank you!!!
Very beautiful)))
Luxury ring! The size of my middle finger is 18,5. Sits perfectly) shines very nicely and attracts attention. In operation for about 2 months: it does not darken, stones are in place, does not leave traces (I must say, it was often under water). For such a price generally a gift)
Beautiful ring! Delivered the goods on time.
Very beautiful. Match picture
Cool ring! Very neatly executed, all the stones in place) the 17,5 fit perfectly) the sun is very shiny. For its ridiculous price-just class!
Perfect, I will definitely order more from this store
A bit cheep
Duge Garne. Tsyna smishna. Super! Made good on all 1000%. My daughter. Delivery Shvidka Np. Rozmir 8 for a 17,5. Diakuyu!
Quality is medium, shines beautiful, arrived in Mexico one month before the indicated date
A beautiful ring, the size is good, I liked it very much.. just a long delivery. Thanks!
The ring is very beautiful, thank you.
Very nice ring. The shine is excellent. Take the same size as you.
I loved it. I will combine it with another ring
A very beautiful and delicate ringJust fell in love! Thank you
I like it, it's shiny, it's beautiful to come out of the Stone
Very elegant and shiny can’t wait to wear
I have a finger size 16 The ring is perfect! Smooth, no scratches
Class viglyaday, Edina Sho trishki can see the Middle Stone. Ale is not critical. A crumb ring for its penny. Delivered to the lion Jube shvidko